Refund Policy

Return Policy

We stand behind our products. However, to protect the integrity of our store and keep prices fair for all customers, we have the following policy:

Return Window

Returns are accepted within 14 days of the confirmed delivery date. Requests made after 14 days will not be accepted.

Conditions for Return

Item must be unused, unopened, and in original packaging
Proof of purchase (order number) required
Item must be in resalable condition — no signs of use, damage, or missing parts

Non-Returnable Items

Earplugs — for hygiene reasons, all earplug sales are final and cannot be returned or exchanged
Items purchased on sale or marked as final sale

Restocking Fee

A 20% restocking fee is deducted from all approved refunds to cover handling and processing costs.

Return Shipping

The customer is responsible for all return shipping costs. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

How to Initiate a Return

Email team.elevrahq@gmail.com with:

Your order number
The item(s) you wish to return
Reason for return
Photo of the item in its current condition

We will review your request within 2-3 business days. Do not send items back without prior approval — unapproved returns will not be accepted.

Refund Processing

Once your return is received, inspected, and approved, your refund (minus the 20% restocking fee) will be processed within 7-10 business days to your original payment method.